crda-ex991

crda-ex991_9.htm

Exhibit 99.1

CRAWFORD & COMPANY

RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)

Revised for Realignment of Reportable Segments

2020 Quarterly Period	First			Second			Third			Fourth			Full Year
	(Dollars in thousands)
Revenues Before Reimbursements:
Crawford Loss Adjusting	$	107,104		$	109,062		$	110,928		$	111,397		$	438,491
Crawford TPA Solutions		97,997			88,668			88,909			95,818			371,392
Crawford Platform Solutions		32,430			36,686			53,287			50,206			172,609
Total, before reimbursements		237,531			234,416			253,124			257,421			982,492
Reimbursements		8,515			8,459			8,545			8,184			33,703
Total Revenues		246,046			242,875			261,669			265,605			1,016,195
Direct Compensation, Fringe Benefits & Non-Employee Labor:
Crawford Loss Adjusting		70,573			65,571			66,155			67,518			269,817
% of related revenues before reimbursements		65.9	%		60.1	%		59.6	%		60.6	%		61.5	%
Crawford TPA Solutions		61,400			56,937			56,703			59,139			234,179
% of related revenues before reimbursements		62.7	%		64.2	%		63.8	%		61.7	%		63.1	%
Crawford Platform Solutions		20,409			21,170			33,516			33,612			108,707
% of related revenues before reimbursements		62.9	%		57.7	%		62.9	%		66.9	%		63.0	%
Total		152,382			143,678			156,374			160,269			612,703
% of Revenues before reimbursements		64.2	%		61.3	%		61.8	%		62.3	%		62.4	%
Expenses Other than Direct Compensation, Fringe Benefits & Non-Employee Labor:
Crawford Loss Adjusting		35,859			33,449			30,634			27,628			127,570
% of related revenues before reimbursements		33.5	%		30.8	%		27.6	%		24.7	%		29.1	%
Crawford TPA Solutions		30,299			28,609			27,918			29,880			116,706
% of related revenues before reimbursements		30.9	%		32.3	%		31.4	%		31.2	%		31.5	%
Crawford Platform Solutions		8,882			8,371			9,116			9,883			36,252
% of related revenues before reimbursements		27.4	%		22.8	%		17.1	%		19.7	%		21.0	%
Total, before reimbursements		75,040			70,429			67,668			67,391			280,528
% of Revenues before reimbursements		31.6	%		30.0	%		26.7	%		26.2	%		28.6	%
Reimbursements		8,515			8,459			8,545			8,184			33,703
Total		83,555			78,888			76,213			75,575			314,231
% of Revenues		34.0	%		32.5	%		29.1	%		28.5	%		30.9	%
Segment Operating Earnings ⁽¹⁾:
Crawford Loss Adjusting		672			10,042			14,139			16,251			41,104
% of related revenues before reimbursements		0.6	%		9.2	%		12.7	%		14.6	%		9.4	%
Crawford TPA Solutions		6,298			3,122			4,288			6,799			20,507
% of related revenues before reimbursements		6.4	%		3.5	%		4.8	%		7.1	%		5.5	%
Crawford Platform Solutions		3,139			7,145			10,655			6,711			27,650
% of related revenues before reimbursements		9.7	%		19.5	%		20.0	%		13.4	%		16.0	%
Deduct:
Unallocated corporate and shared costs		(3,096	)		(2,066	)		(1,027	)		(11,242	)		(17,431	)
Goodwill impairment		(17,674	)		-			-			-			(17,674	)
Net corporate interest expense		(2,224	)		(2,452	)		(1,599	)		(1,648	)		(7,923	)
Stock option expense		(290	)		(286	)		(457	)		(89	)		(1,122	)
Amortization of customer-relationship intangible assets		(2,756	)		(2,732	)		(3,665	)		(2,500	)		(11,653	)
Restructuring and other costs, net		(5,714	)		-			-			(2,419	)		(8,133	)
(Loss) gain on disposal of businesses, net		-			(341	)		14,104			-			13,763
Pretax (Loss) Income		(21,645	)		12,432			36,438			11,863			39,088
Provision for income taxes		8,486			(6,311	)		(11,729	)		(2,459	)		(12,013	)
Net (Loss) Income		(13,159	)		6,121			24,709			9,404			27,075
Net loss (income) attributable to noncontrolling interests		1,760			(224	)		(312	)		(3	)		1,221

Net Income (Loss) Attributable to Shareholders of Crawford & Company	$	(11,399	)	$	5,897		$	24,397		$	9,401		$	28,296

⁽¹⁾ A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, goodwill impairment, restructuring and other costs, gain/loss on dispositions, and certain unallocated corporate and shared costs.

Page 1 of 5

CRAWFORD & COMPANY

RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)

Revised for Realignment of Reportable Segments

2019 Quarterly Period	First			Second			Third			Fourth			Full Year
	(Dollars in thousands)
Revenues Before Reimbursements:
Crawford Loss Adjusting	$	111,768		$	116,288		$	115,495		$	113,933		$	457,484
Crawford TPA Solutions		98,185			100,755			100,504			98,182			397,626
Crawford Platform Solutions		37,105			39,838			38,678			35,071			150,692
Total, before reimbursements		247,058			256,881			254,677			247,186			1,005,802
Reimbursements		9,319			10,965			11,165			10,376			41,825
Total Revenues		256,377			267,846			265,842			257,562			1,047,627
Direct Compensation, Fringe Benefits & Non-Employee Labor:
Crawford Loss Adjusting		71,389			71,388			71,841			70,282			284,900
% of related revenues before reimbursements		63.9	%		61.4	%		62.2	%		61.7	%		62.3	%
Crawford TPA Solutions		60,859			63,543			61,141			61,343			246,886
% of related revenues before reimbursements		62.0	%		63.1	%		60.8	%		62.5	%		62.1	%
Crawford Platform Solutions		21,728			22,329			23,367			21,643			89,067
% of related revenues before reimbursements		58.6	%		56.0	%		60.4	%		61.7	%		59.1	%
Total		153,976			157,260			156,349			153,268			620,853
% of Revenues before reimbursements		62.3	%		61.2	%		61.4	%		62.0	%		61.7	%
Expenses Other than Direct Compensation, Fringe Benefits & Non-Employee Labor:
Crawford Loss Adjusting		34,901			37,906			35,092			34,560			142,459
% of related revenues before reimbursements		31.2	%		32.7	%		30.4	%		30.2	%		31.1	%
Crawford TPA Solutions		31,026			31,291			29,798			30,119			122,234
% of related revenues before reimbursements		31.6	%		31.1	%		29.6	%		30.7	%		30.8	%
Crawford Platform Solutions		8,489			10,780			8,107			7,572			34,948
% of related revenues before reimbursements		22.9	%		27.1	%		21.0	%		21.6	%		23.2	%
Total, before reimbursements		74,416			79,977			72,997			72,251			299,641
% of Revenues before reimbursements		30.1	%		31.1	%		28.7	%		29.2	%		29.8	%
Reimbursements		9,319			10,965			11,165			10,376			41,825
Total		83,735			90,942			84,162			82,627			341,466
% of Revenues		32.7	%		34.0	%		31.7	%		32.1	%		32.6	%
Segment Operating Earnings ⁽¹⁾:
Crawford Loss Adjusting		5,478			6,994			8,562			9,091			30,125
% of related revenues before reimbursements		4.9	%		6.0	%		7.4	%		8.0	%		6.6	%
Crawford TPA Solutions		6,300			5,921			9,565			6,720			28,506
% of related revenues before reimbursements		6.4	%		5.9	%		9.5	%		6.8	%		7.2	%
Crawford Platform Solutions		6,888			6,729			7,204			5,856			26,677
% of related revenues before reimbursements		18.6	%		16.9	%		18.6	%		16.7	%		17.7	%
Deduct:
Unallocated corporate and shared costs		(3,965	)		2,874			(1,671	)		(4,937	)		(7,699	)
Goodwill impairment		-			-			-			(17,484	)		(17,484	)
Net corporate interest expense		(2,716	)		(2,468	)		(3,162	)		(2,428	)		(10,774	)
Stock option expense		(485	)		(413	)		(450	)		(537	)		(1,885	)
Amortization of customer-relationship intangible assets		(2,798	)		(2,802	)		(2,829	)		(2,848	)		(11,277	)
Arbitration and claim settlements		-			(11,352	)		(1,200	)		-			(12,552	)
Pretax Income (Loss)		8,702			5,483			16,019			(6,567	)		23,637
Provision for income taxes		(2,933	)		(2,859	)		(5,328	)		(2,991	)		(14,111	)
Net Income (Loss)		5,769			2,624			10,691			(9,558	)		9,526
Net loss attributable to noncontrolling interests		340			18			355			2,246			2,959

Net Income (Loss) Attributable to Shareholders of Crawford & Company	$	6,109		$	2,642		$	11,046		$	(7,312	)	$	12,485

⁽¹⁾ A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, goodwill impairment, arbitration and claim settlements, and certain unallocated corporate and shared costs.

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CRAWFORD & COMPANY

REVENUES BY GEOGRAPHIC AREA AND SERVICE LINE WITHIN SEGMENTS

BY QUARTER (UNAUDITED)

2020 Quarterly Period	First		Second		Third		Fourth		Full Year
	(Dollars in thousands)
Crawford Loss Adjusting	$	107,104	$	109,062	$	110,928	$	111,397	$	438,491
Crawford TPA Solutions		97,997		88,668		88,909		95,818		371,392
Crawford Platform Solutions		32,430		36,686		53,287		50,206		172,609
Total Revenue	$	237,531	$	234,416	$	253,124	$	257,421	$	982,492

Crawford Loss Adjusting
US	$	30,478	$	31,057	$	34,438	$	32,369	$	128,342
UK		26,192		26,843		24,568		27,844		105,447
Canada		15,645		13,226		13,797		12,884		55,552
Australia		14,793		17,942		18,855		17,817		69,407
Europe		12,080		12,426		11,631		12,594		48,731
Rest of World		7,916		7,568		7,639		7,889		31,012
Total Crawford Loss Adjusting	$	107,104	$	109,062	$	110,928	$	111,397	$	438,491

Crawford TPA Solutions
US	$	78,093	$	69,173	$	70,726	$	75,456	$	293,448
UK		4,013		4,227		4,145		4,145		16,530
Canada		6,449		5,583		5,489		5,152		22,673
Europe		8,580		8,814		7,603		8,506		33,503
Rest of World		862		871		946		2,559		5,238
Total Crawford TPA Solutions	$	97,997	$	88,668	$	88,909	$	95,818	$	371,392

Claims Management	$	55,928	$	54,093	$	53,316	$	58,549	$	221,886
Medical Management		42,069		34,575		35,593		37,269		149,506
Total Crawford TPA Solutions	$	97,997	$	88,668	$	88,909	$	95,818	$	371,392

Crawford Platform Solutions
US	$	25,875	$	31,659	$	47,555	$	43,941	$	149,030
UK		2,178		1,489		1,354		1,676		6,697
Canada		3,126		2,044		2,981		2,787		10,938
Europe and Rest of World		1,251		1,494		1,397		1,802		5,944
Total Crawford Platform Solutions	$	32,430	$	36,686	$	53,287	$	50,206	$	172,609

Contractor Connection	$	19,038	$	20,748	$	23,542	$	21,346	$	84,674
Network Business		13,392		15,938		29,745		28,860		87,935
Total Crawford Platform Solutions	$	32,430	$	36,686	$	53,287	$	50,206	$	172,609

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CRAWFORD & COMPANY

REVENUES BY GEOGRAPHIC AREA AND SERVICE LINE WITHIN SEGMENTS

BY QUARTER (UNAUDITED)

2019 Quarterly Period	First		Second		Third		Fourth		Full Year
	(Dollars in thousands)
Crawford Loss Adjusting	$	111,768	$	116,288	$	115,495	$	113,933	$	457,484
Crawford TPA Solutions		98,185		100,755		100,504		98,182		397,626
Crawford Platform Solutions		37,105		39,838		38,678		35,071		150,692
Total Revenue	$	247,058	$	256,881	$	254,677	$	247,186	$	1,005,802

Crawford Loss Adjusting
US	$	32,237	$	33,438	$	33,855	$	31,205	$	130,735
UK		26,304		26,074		25,575		26,355		104,308
Canada		18,060		18,033		17,669		17,186		70,948
Australia		15,662		18,617		17,821		15,589		67,689
Europe		10,937		11,715		11,842		12,832		47,326
Rest of World		8,568		8,411		8,733		10,766		36,478
Total Crawford Loss Adjusting	$	111,768	$	116,288	$	115,495	$	113,933	$	457,484

Crawford TPA Solutions
US	$	77,196	$	79,819	$	80,376	$	77,850	$	315,241
UK		3,709		4,276		3,987		4,368		16,340
Canada		7,577		6,806		6,968		6,476		27,827
Europe		9,029		9,124		8,309		8,647		35,109
Rest of World		674		730		864		841		3,109
Total Crawford TPA Solutions	$	98,185	$	100,755	$	100,504	$	98,182	$	397,626

Claims Management	$	57,302	$	56,971	$	57,480	$	55,617	$	227,370
Medical Management		40,883		43,784		43,024		42,565		170,256
Total Crawford TPA Solutions	$	98,185	$	100,755	$	100,504	$	98,182	$	397,626

Crawford Platform Solutions
US	$	30,197	$	33,268	$	31,928	$	27,858	$	123,251
UK		1,537		1,184		1,298		1,646		5,665
Canada		4,247		3,963		3,714		3,740		15,664
Europe and Rest of World		1,124		1,423		1,738		1,827		6,112
Total Crawford Platform Solutions	$	37,105	$	39,838	$	38,678	$	35,071	$	150,692

Contractor Connection	$	21,572	$	26,051	$	22,892	$	20,158	$	90,673
Network Business		15,533		13,787		15,786		14,913		60,019
Total Crawford Platform Solutions	$	37,105	$	39,838	$	38,678	$	35,071	$	150,692

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CRAWFORD & COMPANY

CASE VOLUME AND FULL TIME EQUIVALENT DATA

BY QUARTER (UNAUDITED)

Quarterly Period	First				Second				Third				Fourth				Full Year
	2020		2019		2020		2019		2020		2019		2020		2019		2020		2019

CASE VOLUME ANALYSIS

Crawford Loss Adjusting		83,101		94,466		84,686		92,362		89,557		88,056		80,593		79,968		337,937		354,852
Crawford TPA Solutions		207,486		204,095		187,045		199,613		196,385		215,758		188,207		203,225		779,123		822,691
Crawford Platform Solutions		97,088		108,634		96,741		110,482		131,948		108,908		118,856		94,209		444,633		422,233
Total Company		387,675		407,195		368,472		402,457		417,890		412,722		387,656		377,402		1,561,693		1,599,776

Crawford Loss Adjusting
US		34,445		40,153		35,022		39,101		42,876		38,766		33,837		33,980		146,180		152,000
UK		13,012		13,911		14,544		13,356		14,503		13,443		16,010		14,236		58,069		54,946
Canada		7,991		13,804		6,586		11,471		7,877		11,546		6,585		9,125		29,039		45,946
Australia		11,858		10,847		14,900		12,625		10,352		8,560		9,560		7,545		46,670		39,577
Europe		9,485		8,576		8,605		8,597		8,048		8,239		8,601		7,773		34,739		33,185
Rest of World		6,310		7,175		5,029		7,212		5,901		7,502		6,000		7,309		23,240		29,198
Total Crawford Loss Adjusting		83,101		94,466		84,686		92,362		89,557		88,056		80,593		79,968		337,937		354,852

Crawford TPA Solutions
US		126,673		119,963		101,224		119,070		130,272		130,718		118,069		120,200		476,238		489,951
UK		12,736		9,677		12,286		10,683		10,378		11,325		14,150		13,828		49,550		45,513
Canada		19,124		21,625		16,921		17,521		11,213		17,857		13,193		16,382		60,451		73,385
Europe		47,198		51,456		54,924		50,638		43,294		53,796		40,638		51,292		186,054		207,182
Rest of World		1,755		1,374		1,690		1,701		1,228		2,062		2,157		1,523		6,830		6,660
Total Crawford TPA Solutions		207,486		204,095		187,045		199,613		196,385		215,758		188,207		203,225		779,123		822,691

Crawford Platform Solutions
US		78,485		86,085		79,318		89,571		112,449		87,186		95,210		75,403		365,462		338,245
UK		2,233		1,231		2,047		2,758		2,191		2,567		3,838		2,815		10,309		9,371
Canada		11,578		17,476		10,931		13,762		13,212		13,743		15,162		10,596		50,883		55,577
Europe and Rest of World		4,792		3,842		4,445		4,391		4,096		5,412		4,646		5,395		17,979		19,040
Total Crawford Platform Solutions		97,088		108,634		96,741		110,482		131,948		108,908		118,856		94,209		444,633		422,233


AVERAGE FULL TIME EQUIVALENT EMPLOYEE DATA

Crawford Loss Adjusting		3,388		3,449		3,337		3,412		3,275		3,442		3,310		3,413		3,327		3,429
Crawford TPA Solutions		3,224		3,126		3,108		3,135		3,030		3,174		3,151		3,187		3,128		3,156
Crawford Platform Solutions		998		1,105		961		1,115		1,086		1,141		1,298		1,095		1,086		1,114
Administration		925		866		901		873		925		900		943		904		923		886
Total Company		8,535		8,546		8,307		8,535		8,316		8,658		8,702		8,600		8,465		8,585

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