EX-99.1

EX-99.1 2 crda-ex99_1.htm EX-99.1 EX-99.1

Exhibit 99.1


CRAWFORD & COMPANY
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)
Revised for Realignment of Reportable Segments


2021 Quarterly Period	First			Second			Third			Fourth			Full Year
	(Dollars in thousands)
Revenues Before Reimbursements:
North America Loss Adjusting	$	56,298		$	56,212		$	64,334		$	66,945		$	243,789
International Operations		86,467			91,269			91,888			88,285			357,909
Broadspire		74,276			75,902			75,804			75,053			301,035
Platform Solutions		36,140			44,074			56,474			62,611			199,299
Total, before reimbursements		253,181			267,457			288,500			292,894			1,102,032
Reimbursements		8,974			9,088			9,062			10,075			37,199
Total Revenues		262,155			276,545			297,562			302,969			1,139,231
Direct Compensation, Fringe Benefits & Non-Employee Labor:
North America Loss Adjusting		40,286			40,592			45,706			49,954			176,538
% of related revenues before reimbursements		71.6	%		72.2	%		71.0	%		74.6	%		72.4	%
International Operations		60,353			62,786			62,505			63,416			249,060
% of related revenues before reimbursements		69.8	%		68.8	%		68.0	%		71.8	%		69.6	%
Broadspire		45,670			46,168			47,187			48,433			187,458
% of related revenues before reimbursements		61.5	%		60.8	%		62.2	%		64.5	%		62.3	%
Platform Solutions		23,270			26,298			37,904			44,264			131,736
% of related revenues before reimbursements		64.4	%		59.7	%		67.1	%		70.7	%		66.1	%
Total		169,579			175,844			193,302			206,067			744,792
% of Revenues before reimbursements		67.0	%		65.7	%		67.0	%		70.4	%		67.6	%
Expenses Other than Direct Compensation Fringe Benefits & Non-Employee Labor:
North America Loss Adjusting		11,651			12,539			14,266			13,780			52,236
% of related revenues before reimbursements		20.7	%		22.3	%		22.2	%		20.6	%		21.4	%
International Operations		26,787			26,358			27,437			23,351			103,931
% of related revenues before reimbursements		31.0	%		28.9	%		29.9	%		26.4	%		29.0	%
Broadspire		21,872			23,164			21,678			22,080			88,794
% of related revenues before reimbursements		29.4	%		30.5	%		28.6	%		29.4	%		29.5	%
Platform Solutions		8,852			8,685			8,846			9,132			35,515
% of related revenues before reimbursements		24.5	%		19.7	%		15.7	%		14.6	%		17.8	%
Total, before reimbursements		69,162			70,746			72,227			68,343			280,476
% of Revenues before reimbursements		27.3	%		26.5	%		25.0	%		23.3	%		25.5	%
Reimbursements		8,974			9,088			9,062			10,075			37,199
Total		78,136			79,834			81,289			78,418			317,675
% of Revenues		29.8	%		28.9	%		27.3	%		25.9	%		27.9	%
Segment Operating Earnings (Loss) (1):
North America Loss Adjusting		4,361			3,081			4,362			3,211			15,015
% of related revenues before reimbursements		7.7	%		5.5	%		6.8	%		4.8	%		6.2	%
International Operations		(673	)		2,126			1,947			1,519			4,918
% of related revenues before reimbursements		-0.8	%		2.3	%		2.1	%		1.7	%		1.4	%
Broadspire		6,734			6,570			6,939			4,540			24,783
% of related revenues before reimbursements		9.1	%		8.7	%		9.2	%		6.0	%		8.2	%
Platform Solutions		4,018			9,091			9,724			9,215			32,048
% of related revenues before reimbursements		11.1	%		20.6	%		17.2	%		14.7	%		16.1	%
Deduct:
Unallocated corporate and shared costs		(1,415	)		(1,248	)		(2,173	)		(9,425	)		(14,259	)
Net corporate interest expense		(1,582	)		(1,213	)		(1,648	)		(2,116	)		(6,559	)
Stock option expense		(140	)		(264	)		(296	)		(353	)		(1,053	)
Amortization of customer-relationship intangible assets		(2,799	)		(2,750	)		(2,877	)		(2,603	)		(11,029	)
Pretax Income		8,505			15,393			15,978			3,988			43,864
Provision for income taxes		(2,471	)		(3,590	)		(4,866	)		(2,389	)		(13,316	)
Net Income		6,034			11,803			11,112			1,599			30,548
Net loss (income) attributable to noncontrolling interests		30			(23	)		83			54			144

Net Income Attributable to Shareholders of Crawford & Company	$	6,064		$	11,780		$	11,195		$	1,653		$	30,692

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring and other costs, gain/loss on dispositions, certain unallocated corporate and shared costs.


CRAWFORD & COMPANY
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)
Revised for Realignment of Reportable Segments


2020 Quarterly Period	First			Second			Third			Fourth			Full Year
	(Dollars in thousands)
Revenues Before Reimbursements:
North America Loss Adjusting	$	55,693		$	51,837		$	56,800		$	53,249		$	217,579
International Operations		77,870			81,747			78,043			84,775			322,435
Broadspire		78,093			69,173			70,726			75,456			293,448
Platform Solutions		25,875			31,659			47,555			43,941			149,030
Total, before reimbursements		237,531			234,416			253,124			257,421			982,492
Reimbursements		8,515			8,459			8,545			8,184			33,703
Total Revenues		246,046			242,875			261,669			265,605			1,016,195
Direct Compensation, Fringe Benefits & Non-Employee Labor:
North America Loss Adjusting		41,945			34,757			36,823			37,379			150,904
% of related revenues before reimbursements		75.3	%		67.1	%		64.8	%		70.2	%		69.4	%
International Operations		51,705			50,608			48,946			52,404			203,663
% of related revenues before reimbursements		66.4	%		61.9	%		62.7	%		61.8	%		63.2	%
Broadspire		48,161			45,074			45,171			46,325			184,731
% of related revenues before reimbursements		61.7	%		65.2	%		63.9	%		61.4	%		63.0	%
Platform Solutions		15,687			17,463			29,870			29,493			92,513
% of related revenues before reimbursements		60.6	%		55.2	%		62.8	%		67.1	%		62.1	%
Total		157,498			147,902			160,810			165,601			631,811
% of Revenues before reimbursements		66.3	%		63.1	%		63.5	%		64.3	%		64.3	%
Expenses Other than Direct Compensation Fringe Benefits & Non-Employee Labor:
North America Loss Adjusting		14,552			12,743			11,551			14,426			53,272
% of related revenues before reimbursements		26.1	%		24.6	%		20.3	%		27.1	%		24.5	%
International Operations		24,959			21,931			21,350			20,152			88,392
% of related revenues before reimbursements		32.1	%		26.8	%		27.4	%		23.8	%		27.4	%
Broadspire		23,062			21,807			20,992			23,891			89,752
% of related revenues before reimbursements		29.5	%		31.5	%		29.7	%		31.7	%		30.6	%
Platform Solutions		7,007			6,614			7,805			8,759			30,185
% of related revenues before reimbursements		27.1	%		20.9	%		16.4	%		19.9	%		20.3	%
Total, before reimbursements		69,580			63,095			61,698			67,228			261,601
% of Revenues before reimbursements		29.3	%		26.9	%		24.4	%		26.1	%		26.6	%
Reimbursements		8,515			8,459			8,545			8,184			33,703
Total		78,095			71,554			70,243			75,412			295,304
% of Revenues		31.7	%		29.5	%		26.8	%		28.4	%		29.1	%
Segment Operating Earnings (Loss) (1):
North America Loss Adjusting		(804	)		4,337			8,426			1,444			13,403
% of related revenues before reimbursements		-1.4	%		8.4	%		14.8	%		2.7	%		6.2	%
International Operations		1,206			9,208			7,747			12,219			30,380
% of related revenues before reimbursements		1.5	%		11.3	%		9.9	%		14.4	%		9.4	%
Broadspire		6,870			2,292			4,563			5,240			18,965
% of related revenues before reimbursements		8.8	%		3.3	%		6.5	%		6.9	%		6.5	%
Platform Solutions		3,181			7,582			9,880			5,689			26,332
% of related revenues before reimbursements		12.3	%		23.9	%		20.8	%		12.9	%		17.7	%
(Deduct)/Add:
Unallocated corporate and shared costs		(3,440	)		(5,175	)		(2,561	)		(6,074	)		(17,250	)
Goodwill impairment		(17,674	)	-			-			-				(17,674	)
Net corporate interest expense		(2,224	)		(2,452	)		(1,599	)		(1,648	)		(7,923	)
Stock option expense		(290	)		(286	)		(457	)		(89	)		(1,122	)
Amortization of customer-relationship intangible assets		(2,756	)		(2,732	)		(3,665	)		(2,500	)		(11,653	)
Restructuring and other costs, net		(5,714	)	-			-				(2,419	)		(8,133	)
(Loss) gain on disposal of businesses, net	-				(341	)		14,104		-				13,763
Pretax (Loss) Income		(21,645	)		12,433			36,438			11,862			39,088
Provision for income taxes		8,486			(6,311	)		(11,729	)		(2,459	)		(12,013	)
Net (Loss) Income		(13,159	)		6,122			24,709			9,403			27,075
Net loss (income) attributable to noncontrolling interests		1,760			(224	)		(312	)		(3	)		1,221

Net Income (Loss) Attributable to Shareholders of Crawford & Company	$	(11,399	)	$	5,898		$	24,397		$	9,400		$	28,296

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring and other costs, gain/loss on dispositions, certain unallocated corporate and shared costs.


CRAWFORD & COMPANY
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)
Revised for Realignment of Reportable Segments


2019 Quarterly Period	First			Second			Third			Fourth			Full Year
	(Dollars in thousands)
Revenues Before Reimbursements:
North America Loss Adjusting	$	62,086		$	62,232		$	62,214		$	58,581		$	245,113
International Operations		77,579			81,562			80,159			82,898			322,198
Broadspire		77,196			79,819			80,376			77,850			315,241
Platform Solutions		30,197			33,268			31,928			27,857			123,250
Total, before reimbursements		247,058			256,881			254,677			247,186			1,005,802
Reimbursements		9,319			10,965			11,165			10,376			41,825
Total Revenues		256,377			267,846			265,842			257,562			1,047,627
Direct Compensation, Fringe Benefits & Non-Employee Labor:
North America Loss Adjusting		43,804			44,230			43,869			42,528			174,431
% of related revenues before reimbursements		70.6	%		71.1	%		70.5	%		72.6	%		71.2	%
International Operations		50,292			49,936			51,381			50,813			202,422
% of related revenues before reimbursements		64.8	%		61.2	%		64.1	%		61.3	%		62.8	%
Broadspire		47,799			50,003			48,059			48,763			194,624
% of related revenues before reimbursements		61.9	%		62.6	%		59.8	%		62.6	%		61.7	%
Platform Solutions		16,860			17,279			18,203			16,622			68,964
% of related revenues before reimbursements		55.8	%		51.9	%		57.0	%		59.7	%		56.0	%
Total		158,755			161,448			161,512			158,726			640,441
% of Revenues before reimbursements		64.3	%		62.8	%		63.4	%		64.2	%		63.7	%
Expenses Other than Direct Compensation Fringe Benefits & Non-Employee Labor:
North America Loss Adjusting		15,500			15,147			13,908			12,990			57,545
% of related revenues before reimbursements		25.0	%		24.3	%		22.4	%		22.2	%		23.5	%
International Operations		23,546			27,281			28,140			25,589			104,556
% of related revenues before reimbursements		30.4	%		33.4	%		35.1	%		30.9	%		32.5	%
Broadspire		23,602			23,771			22,459			22,844			92,676
% of related revenues before reimbursements		30.6	%		29.8	%		27.9	%		29.3	%		29.4	%
Platform Solutions		6,376			8,394			5,502			5,161			25,433
% of related revenues before reimbursements		21.1	%		25.2	%		17.2	%		18.5	%		20.6	%
Total, before reimbursements		69,024			74,593			70,009			66,584			280,210
% of Revenues before reimbursements		27.9	%		29.0	%		27.5	%		26.9	%		27.9	%
Reimbursements		9,319			10,965			11,165			10,376			41,825
Total		78,343			85,558			81,174			76,960			322,035
% of Revenues		30.6	%		31.9	%		30.5	%		29.9	%		30.7	%
Segment Operating Earnings (1):
North America Loss Adjusting		2,782			2,855			4,437			3,063			13,137
% of related revenues before reimbursements		4.5	%		4.6	%		7.1	%		5.2	%		5.4	%
International Operations		3,741			4,345			638			6,496			15,220
% of related revenues before reimbursements		4.8	%		5.3	%		0.8	%		7.8	%		4.7	%
Broadspire		5,795			6,045			9,858			6,243			27,941
% of related revenues before reimbursements		7.5	%		7.6	%		12.3	%		8.0	%		8.9	%
Platform Solutions		6,961			7,595			8,223			6,074			28,853
% of related revenues before reimbursements		23.1	%		22.8	%		25.8	%		21.8	%		23.4	%
(Deduct)/Add:
Unallocated corporate and shared costs		(4,578	)		1,678			505			(5,147	)		(7,542	)
Goodwill impairment		-			-			-			(17,484	)		(17,484	)
Net corporate interest expense		(2,716	)		(2,468	)		(3,162	)		(2,428	)		(10,774	)
Stock option expense		(485	)		(413	)		(450	)		(537	)		(1,885	)
Amortization of customer-relationship intangible assets		(2,798	)		(2,802	)		(2,829	)		(2,848	)		(11,277	)
Arbitration and claim settlements	-				(11,352	)		(1,200	)	-				(12,552	)
Pretax (Loss) Income		8,702			5,483			16,020			(6,568	)		23,637
Provision for income taxes		(2,933	)		(2,859	)		(5,328	)		(2,991	)		(14,111	)
Net (Loss) Income		5,769			2,624			10,692			(9,559	)		9,526
Net loss (income) attributable to noncontrolling interests		340			18			355			2,246			2,959

Net Income (Loss) Attributable to Shareholders of Crawford & Company	$	6,109		$	2,642		$	11,047		$	(7,313	)	$	12,485

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring and other costs, gain/loss on dispositions, certain unallocated corporate and shared costs.


Crawford & Company
Revenues by Geographic Area and Service Line Within Segments
By Quarter (Unaudited)

	2021 Quarterly Period	First		Second		Third		Fourth		Full Year
		(Dollars in thousands)
	North America Loss Adjusting	$	56,298	$	56,212	$	64,334	$	66,945	$	243,789
	International Operations		86,467		91,269		91,888		88,285		357,909
	Broadspire		74,276		75,902		75,804		75,053		301,035
	Platform Solutions		36,140		44,074		56,474		62,611		199,299
	Total Revenue	$	253,181	$	267,457	$	288,500	$	292,894	$	1,102,032

	North America Loss Adjusting
	US	$	34,986	$	35,737	$	43,276	$	44,452	$	158,451
	Canada		21,312		20,475		21,058		22,493		85,338
	Total North America Loss Adjusting	$	56,298	$	56,212	$	64,334	$	66,945	$	243,789

	International Operations
	UK	$	29,856	$	31,358	$	32,530	$	29,047	$	122,791
	Europe		21,743		23,208		21,851		22,183		88,985
	Australia		18,237		20,284		20,131		18,603		77,255
	Asia		5,119		4,225		4,671		4,855		18,870
	Latin America		5,690		5,582		5,470		6,467		23,209
	Crawford Legal Services		5,822		6,612		7,235		7,130		26,799
	Total International Operations	$	86,467	$	91,269	$	91,888	$	88,285	$	357,909

	Broadspire
	Claims Management	$	38,151	$	37,551	$	38,326	$	37,314	$	151,342
	Medical Management		36,125		38,351		37,478		37,739		149,693
	Total Broadspire	$	74,276	$	75,902	$	75,804	$	75,053	$	301,035

	Platform Solutions
	Contractor Connection	$	16,517	$	19,534	$	18,592	$	15,606	$	70,249
	Network Business		19,623		24,540		37,882		42,683		124,728
	Subrogation		-		-		-		4,322		4,322
	Total Platform Solutions	$	36,140	$	44,074	$	56,474	$	62,611	$	199,299


Crawford & Company
Revenues by Geographic Area and Service Line Within Segments
By Quarter (Unaudited)

	2020 Quarterly Period	First		Second		Third		Fourth		Full Year
		(Dollars in thousands)
	North America Loss Adjusting	$	55,693	$	51,837	$	56,800	$	53,249	$	217,579
	International Operations		77,870		81,747		78,043		84,775		322,435
	Broadspire		78,093		69,173		70,726		75,456		293,448
	Platform Solutions		25,875		31,659		47,555		43,941		149,030
	Total Revenue	$	237,531	$	234,416	$	253,124	$	257,421	$	982,492

	North America Loss Adjusting
	US	$	30,478	$	31,057	$	34,438	$	32,368	$	128,341
	Canada		25,215		20,780		22,362		20,881		89,238
	Total North America Loss Adjusting	$	55,693	$	51,837	$	56,800	$	53,249	$	217,579

	International Operations
	UK	$	31,339	$	31,271	$	28,117	$	32,007	$	122,734
	Europe		21,792		22,543		20,299		22,612		87,246
	Australia		15,545		18,779		19,946		18,810		73,080
	Asia		5,867		5,746		5,925		5,668		23,206
	Latin America		2,179		1,944		2,132		3,505		9,760
	Crawford Legal Services		1,148		1,464		1,624		2,173		6,409
	Total International Operations	$	77,870	$	81,747	$	78,043	$	84,775	$	322,435

	Broadspire
	Claims Management	$	36,024	$	34,598	$	35,133	$	38,188	$	143,943
	Medical Management		42,069		34,575		35,593		37,268		149,505
	Total Broadspire	$	78,093	$	69,173	$	70,726	$	75,456	$	293,448

	Platform Solutions
	Contractor Connection	$	15,326	$	17,870	$	20,075	$	17,734	$	71,005
	Network Business		10,549		13,789		27,480		26,207		78,025
	Total Platform Solutions	$	25,875	$	31,659	$	47,555	$	43,941	$	149,030


Crawford & Company
Revenues by Geographic Area and Service Line Within Segments
By Quarter (Unaudited)

	2019 Quarterly Period	First		Second		Third		Fourth		Full Year
		(Dollars in thousands)
	North America Loss Adjusting	$	62,086	$	62,232	$	62,214	$	58,581	$	245,113
	International Operations		77,579		81,562		80,159		82,898		322,198
	Broadspire		77,196		79,819		80,376		77,850		315,241
	Platform Solutions		30,197		33,268		31,928		27,857		123,250
	Total Revenue	$	247,058	$	256,881	$	254,677	$	247,186	$	1,005,802

	North America Loss Adjusting
	US	$	32,237	$	33,438	$	33,855	$	31,205	$	130,735
	Canada		29,849		28,794		28,359		27,376		114,378
	Total North America Loss Adjusting	$	62,086	$	62,232	$	62,214	$	58,581	$	245,113

	International Operations
	UK	$	30,407	$	30,251	$	29,597	$	31,034	$	121,289
	Europe		20,913		22,047		21,668		23,127		87,755
	Australia		16,255		19,320		18,648		16,345		70,568
	Asia		6,413		5,935		6,602		8,411		27,361
	Latin America		2,411		2,716		2,389		2,623		10,139
	Crawford Legal Services		1,180		1,293		1,255		1,358		5,086
	Total International Operations	$	77,579	$	81,562	$	80,159	$	82,898	$	322,198

	Broadspire
	Claims Management	$	36,313	$	36,035	$	37,353	$	35,286	$	144,987
	Medical Management		40,883		43,784		43,023		42,564		170,254
	Total Broadspire	$	77,196	$	79,819	$	80,376	$	77,850	$	315,241

	Platform Solutions
	Contractor Connection	$	18,187	$	22,466	$	19,617	$	16,643	$	76,913
	Network Business		12,010		10,802		12,311		11,214		46,337
	Total Platform Solutions	$	30,197	$	33,268	$	31,928	$	27,857	$	123,250


Crawford & Company
Case Volume and Full Time Equivalent Data
By Quarter (Unaudited)

	2021 Quarterly Period	First		Second		Third		Fourth		Full Year

	CASE VOLUME ANALYSIS

	North America Loss Adjusting		68,300		63,818		78,422		67,633		278,173
	International Operations		104,704		124,246		113,368		111,176		453,494
	Broadspire		125,176		120,961		124,703		119,813		490,653
	Platform Solutions		91,612		107,182		114,255		117,681		430,730
	Total Company		389,792		416,207		430,748		416,303		1,653,050

	North America Loss Adjusting
	US		35,422		34,157		45,356		36,024		150,959
	Canada		32,878		29,661		33,066		31,609		127,214
	Total North America Loss Adjusting		68,300		63,818		78,422		67,633		278,173

	International Operations
	UK		30,949		34,389		34,611		32,958		132,907
	Europe		47,499		56,754		51,480		47,223		202,956
	Australia		14,116		13,490		11,007		12,404		51,017
	Asia		3,904		3,360		3,428		3,685		14,377
	Latin America		5,771		13,447		9,989		12,336		41,543
	Crawford Legal Services		2,465		2,806		2,853		2,570		10,694
	Total International Operations		104,704		124,246		113,368		111,176		453,494

	Broadspire
	Claims Management		91,998		86,843		91,905		86,310		357,056
	Medical Management		33,178		34,118		32,798		33,503		133,597
	Total Broadspire		125,176		120,961		124,703		119,813		490,653

	Platform Solutions
	Contractor Connection		42,594		46,824		46,241		37,311		172,970
	Network Business		49,018		60,358		68,014		73,208		250,598
	Subrogation		-		-		-		7,162		7,162
	Total Platform Solutions		91,612		107,182		114,255		117,681		430,730


	AVERAGE FULL TIME EQUIVALENT EMPLOYEE DATA

	North America Loss Adjusting		1,734		1,727		1,725		1,778		1,741
	International Operations		3,453		3,481		3,528		3,541		3,501
	Broadspire		2,215		2,221		2,235		2,266		2,234
	Platform Solutions		796		880		961		1,080		929
	Administration		722		714		715		723		718
	Total Company		8,920		9,023		9,164		9,387		9,124


Crawford & Company
Case Volume and Full Time Equivalent Data
By Quarter (Unaudited)

	2020 Quarterly Period	First		Second		Third		Fourth		Full Year

	CASE VOLUME ANALYSIS

	North America Loss Adjusting		73,145		69,473		75,183		68,808		286,609
	International Operations		109,379		118,470		99,991		105,600		433,440
	Broadspire		126,673		101,224		130,272		118,069		476,238
	Platform Solutions		78,485		79,318		112,455		95,210		365,468
	Total Company		387,682		368,485		417,901		387,687		1,561,755

	North America Loss Adjusting
	US		34,600		35,081		42,933		33,884		146,498
	Canada		38,545		34,392		32,250		34,924		140,111
	Total North America Loss Adjusting		73,145		69,473		75,183		68,808		286,609

	International Operations
	UK		26,929		27,213		25,384		31,731		111,257
	Europe		61,068		67,453		54,466		53,374		236,361
	Australia		12,648		15,694		11,664		10,512		50,518
	Asia		4,683		4,123		4,127		4,084		17,017
	Latin America		2,999		2,323		2,662		3,572		11,556
	CLS		1,052		1,664		1,688		2,327		6,731
	Total International Operations		109,379		118,470		99,991		105,600		433,440

	Broadspire
	Claims Management		90,462		71,829		96,364		85,848		344,503
	Medical Management		36,211		29,395		33,908		32,221		131,735
	Total Broadspire		126,673		101,224		130,272		118,069		476,238

	Platform Solutions
	Contractor Connection		41,355		47,620		52,206		42,800		183,981
	Network Business		37,130		31,698		60,249		52,410		181,487
	Total Platform Solutions		78,485		79,318		112,455		95,210		365,468


	AVERAGE FULL TIME EQUIVALENT EMPLOYEE DATA

	North America Loss Adjusting		1,978		1,896		1,859		1,841		1,894
	International Operations		2,883		2,921		2,905		2,925		2,908
	Broadspire		2,305		2,240		2,207		2,202		2,239
	Platform Solutions		663		672		717		794		712
	Administration		706		692		698		703		700
	Total Company		8,535		8,421		8,386		8,465		8,452


Crawford & Company
Case Volume and Full Time Equivalent Data
By Quarter (Unaudited)

	2019 Quarterly Period	First		Second		Third		Fourth		Full Year

	CASE VOLUME ANALYSIS

	North America Loss Adjusting		93,170		81,923		81,949		70,088		327,130
	International Operations		108,089		111,961		112,906		111,716		444,672
	Broadspire		119,963		119,070		130,718		120,200		489,951
	Platform Solutions		86,085		89,571		87,196		75,405		338,257
	Total Company		407,307		402,525		412,769		377,409		1,600,010

	North America Loss Adjusting
	US		40,329		39,211		38,816		33,989		152,345
	Canada		52,841		42,712		43,133		36,099		174,785
	Total North America Loss Adjusting		93,170		81,923		81,949		70,088		327,130

	International Operations
	UK		23,617		25,702		26,421		29,941		105,681
	Europe		63,081		63,025		66,858		64,132		257,096
	Australia		11,799		13,426		9,435		8,103		42,763
	Asia		5,244		5,298		6,113		5,615		22,270
	Latin America		3,146		3,415		3,165		2,987		12,713
	CLS		1,202		1,095		914		938		4,149
	Total International Operations		108,089		111,961		112,906		111,716		444,672

	Broadspire
	Claims Management		84,271		84,409		93,765		84,168		346,613
	Medical Management		35,692		34,661		36,953		36,032		143,338
	Total Broadspire		119,963		119,070		130,718		120,200		489,951

	Platform Solutions
	Contractor Connection		51,743		53,079		51,316		42,510		198,648
	Network Business		34,342		36,492		35,880		32,895		139,609
	Total Platform Solutions		86,085		89,571		87,196		75,405		338,257


	AVERAGE FULL TIME EQUIVALENT EMPLOYEE DATA

	North America Loss Adjusting		2,083		2,064		2,068		2,054		2,067
	International Operations		2,902		2,902		2,892		2,888		2,896
	Broadspire		2,217		2,225		2,242		2,251		2,234
	Platform Solutions		722		725		736		737		730
	Administration		622		625		642		654		636
	Total Company		8,546		8,541		8,580		8,585		8,563