NEW YORK--(BUSINESS WIRE)--American Express Company (NYSE: AXP) today reported second-quarter income from continuing operations of $1.3 billion, up 27 percent from $1.0 billion a year ago. Diluted earnings per share from continuing operations were $1.07, up 27 percent from $0.84 a year ago.

Net income, which includes discontinued operations, totaled $1.3 billion for the quarter, up 31 percent from a year ago. Per-share, net income was $1.10, up 31 percent from $0.84 a year ago.

Consolidated total revenues net of interest expense were $7.6 billion, up 12 percent from $6.8 billion a year ago. The increase largely reflects higher cardmember spending and higher travel commissions and fees. While net interest income was lower, the decline was less than in previous quarters because lower net interest yield was partially offset by an increase in the company’s loan portfolio.

Consolidated provisions for losses totaled $357 million, down from $652 million in the year-ago period reflecting continued improvement in credit quality.

Consolidated expenses totaled $5.5 billion, up 21 percent from $4.6 billion a year ago. The increase reflects the cumulative impact of rewards program enhancements designed to encourage cardmembers to earn and redeem rewards points, along with significant investments in business building initiatives. The company's return on average equity (ROE) was 28.2 percent, up from 23.5 percent a year ago.

During the second quarter, revenue and expense growth rates were approximately 4 percentage points higher due to the translation effects of a comparatively weaker U.S. dollar³.

The effective tax rate was 27 percent, compared to 36 percent in the year-ago quarter. The decrease in rate is primarily due to the favorable resolution of certain prior years’ tax items.

“Strong revenues and excellent credit performance helped us deliver record earnings this quarter,” said Kenneth I. Chenault, chairman and chief executive officer, American Express. “Higher revenue growth reflects an attractive return on the investments we’ve been making to strengthen merchant relationships and enhance cardmember services.

“Cardmember spending was at an all-time high, growing 18 percent (15 percent adjusted for foreign exchange conversions) and we saw broad-based strength across the consumer, small business and corporate sectors globally. While net interest income was down from last year because of a lower yield on our portfolio, cardmember borrowing rose 2 percent, reversing the pattern of the past couple of years.

“The underlying momentum across the company once again gave us the flexibility to make substantial investments in business building initiatives. Expense levels for the quarter reflected those investments as well as the cost of enhanced rewards programs that strengthen our cardmember relationships and contribute to the overall increase in spending on our network.

“While we’re very pleased with today’s results, we believe that new technologies will transform the payments industry over time. With that in mind, we are moving aggressively to extend our position as a leader in online commerce and attract new customers beyond our traditional base.

“Over the past few months, we’ve built a location-based marketplace with Foursquare and upgraded our digital payments platform, Serve. We expanded our relationship with Facebook to deliver coupon-less offers shaped by the unique ‘likes’ of our cardmembers and their online friends. And, along the same lines, we created a digital marketing tool that helps merchants build their business with customized offers on Facebook and other fast growing social networks.

“As the worlds of online and offline commerce converge, the investments we’re making in our digital closed loop should create opportunities to build additional business with merchants and provide cardmembers with customized service, access, offers and experiences that have always been a hallmark of American Express.”

Segment Results

U.S. Card Services reported second-quarter net income of $665 million, up 29 percent from $516 million a year ago.

Total revenues net of interest expense increased 4 percent to $3.8 billion from $3.6 billion. Revenues reflect higher cardmember spending, partially offset by lower interest income due to a lower yield on the loan portfolio.

Provisions for losses totaled $228 million, down 56 percent from $519 million a year ago. The decline reflects continued improvement in credit quality.

Total expenses increased 16 percent. Marketing, promotion, rewards and cardmember services expenses increased 20 percent from the year-ago period, primarily reflecting higher volume-related rewards costs and an increase in the ultimate redemption rate as cardmembers took advantage of expanded opportunities to earn and redeem points within our Membership Rewards program. That increase was partially offset by lower marketing and promotion expenses. Salaries and employee benefits and other operating expenses increased 10 percent from year-ago levels, primarily reflecting investments in customer service initiatives and a lower benefit related to accounting for hedging the company’s fixed-rate debt than in the year-ago quarter.

The effective tax rate was 26 percent compared to 37 percent in the year-ago quarter.

The decrease in rate is primarily due to the favorable resolution of certain prior years’ tax items.

International Card Services reported second-quarter net income of $161 million, up 4 percent from $155 million a year ago.

Total revenues net of interest expense increased 22 percent to $1.4 billion, from $1.1 billion. Revenues reflect higher cardmember spending and the acquisition of Loyalty Partner in the first quarter of this year.

Provisions for losses totaled $78 million, down 13 percent from $90 million a year ago. The decline reflects continued improvement in credit quality.

Total expenses increased 30 percent. Marketing, promotion, rewards and cardmember services expenses increased 31 percent from year-ago levels, primarily reflecting higher volume-related rewards costs. Salaries and employee benefits and other operating expenses increased 30 percent from year-ago levels, reflecting increases in customer service initiatives, technology investments and the sales force. This quarter also includes expenses related to Loyalty Partner.

The effective tax rate was 18 percent compared to 19 percent in the year-ago quarter.

Global Commercial Services reported second-quarter net income of $177 million, up 58 percent from $112 million a year ago.

Total revenues net of interest expense increased 16 percent to $1.2 billion, from $1.0 billion, reflecting increased spending by corporate cardmembers and higher travel commissions and fees.

Provisions for losses totaled $35 million, up 25 percent from $28 million a year ago, primarily reflecting higher receivable balances.

Total expenses increased 17 percent. Marketing, promotion, rewards and cardmember services expenses increased 33 percent from the year-ago period, primarily reflecting increased volume-related rewards costs and higher cardmember rewards redemptions. Salaries and employee benefits and other operating expenses increased 14 percent from the year-ago period, reflecting the cost of reengineering initiatives and an increase in technology investments.

The effective tax rate was 33 percent, compared to 52 percent in the year-ago quarter due to a year-ago charge related to certain non-U.S. tax assets.

Global Network & Merchant Services reported second quarter net income of $324 million, up 24 percent from $261 million a year ago.

Total revenues net of interest expense increased 18 percent to $1.2 billion, from $1.1 billion, reflecting higher merchant-related revenues driven by an increase in global cardmember spending, as well as an increase in revenues from Global Network Services’ bank partners.

Total expenses increased 17 percent. Marketing, promotion, rewards and cardmember services expenses increased 2 percent. Salaries and employee benefits and other operating expenses increased 24 percent, primarily reflecting an increase in sales force and technology investments.

The effective tax rate was 33 percent compared to 36 percent in the year-ago quarter.

Corporate and Other reported second-quarter net loss of $32 million compared with net loss of $27 million a year ago, partially reflecting investments in Enterprise Growth Group initiatives. The results for both periods reflect income of $220 million ($136 million after-tax) for the previously announced MasterCard and Visa settlements.

American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at www.americanexpress.com and connect with us on www.facebook.com/americanexpress, www.twitter.com/americanexpress and www.youtube.com/americanexpress.

The 2011 Second Quarter Earnings Supplement will be available today on the American Express web site at http://ir.americanexpress.com. An investor conference call will be held at 5:00 p.m. (ET) today to discuss second-quarter earnings results. Live audio and presentation slides for the investor conference call will be available to the general public at the same web site. A replay of the conference call will be available later today at the same web site address.

Cautionary Note Regarding Forward-looking Statements

This release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, which are subject to risks and uncertainties. The forward-looking statements, which address the company’s expected business and financial performance, among other matters, contain words such as “believe,” “expect,” “estimate,” “anticipate,” “optimistic,” “intend,” “plan,” “aim,” “will,” “may,” “should,” “could,” “would,” “likely,” and similar expressions. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. The company undertakes no obligation to update or revise any forward-looking statements. Factors that could cause actual results to differ materially from these forward-looking statements, include, but are not limited to, the following:

• changes in global economic and business conditions, including consumer and business spending, the availability and cost of credit, unemployment and political conditions, all of which may significantly affect spending on the card, delinquency rates, loan balances and other aspects of our business and results of operations;
• changes in capital and credit market conditions, which may significantly affect the company’s ability to meet its liquidity needs, access to capital and cost of capital, including changes in interest rates; changes in market conditions affecting the valuation of the Company’s assets; or any reduction in the company’s credit ratings or those of its subsidiaries, which could materially increase the cost and other terms of the company’s funding, restrict its access to the capital markets or result in contingent payments under contracts;
• litigation, such as class actions or proceedings brought by governmental and regulatory agencies (including the lawsuit filed against the company by the U.S. Department of Justice and certain state attorneys general), that could result in (i) the imposition of behavioral remedies against the company or the company’s voluntarily making certain changes to its business practices, the effects of which in either case could have a material adverse impact on the company’s financial performance; (ii) the imposition of substantial monetary damages in private actions against the company; and/or (iii) damage to the company’s global reputation and brand;
• legal and regulatory developments wherever the company does business, including legislative and regulatory reforms in the United States, such as the Dodd-Frank Reform Act’s stricter regulation of large, interconnected financial institutions, changes in requirements relating to securitization and the establishment of the Bureau of Consumer Financial Protection, which could make fundamental changes to many of the company’s business practices or materially affect its capital requirements, results of operations, ability to pay dividends or repurchase the company’s stock; or actions and potential future actions by the FDIC and credit rating agencies applicable to securitization trusts, which could impact the company’s ABS program;
• the company’s net interest yield on U.S. cardmember loans not remaining at historical levels, which will be influenced by, among other things, the effects of the CARD Act (including the regulations requiring the company to periodically reevaluate APR increases), interest rates, changes in consumer behavior that affect loan balances, such as paydown rates, the company’s cardmember acquisition strategy, product mix, credit actions, including line size and other adjustments to credit availability, and pricing changes;
• changes in the substantial and increasing worldwide competition in the payments industry, including competitive pressure that may impact the prices we charge merchants that accept the company’s cards and the success of marketing, promotion or rewards programs;
• changes in technology or in the company’s ability to protect its intellectual property (such as copyrights, trademarks, patents and controls on access and distribution), and invest in and compete at the leading edge of technological developments across the company’s businesses, including technology and intellectual property of third parties whom we rely on, all of which could materially affect the company’s results of operations;
• data breaches and fraudulent activity, which could damage the company’s brand, increase the company’s costs or have regulatory implications, and changes in regulation affecting privacy and data security under federal, state and foreign law, which could result in higher compliance and technology costs to the company or the company’s vendors;
• changes in the company’s ability to attract or retain qualified personnel in the management and operation of the company’s business, including any changes that may result from increasing regulatory supervision of compensation practices;
• changes in the financial condition and creditworthiness of the company’s business partners, such as bankruptcies, restructurings or consolidations, involving merchants that represent a significant portion of the company’s business, such as the airline industry, or the company’s partners in Global Network Services or financial institutions that we rely on for routine funding and liquidity, which could materially affect the company’s financial condition or results of operations;
• uncertainties associated with business acquisitions, including the ability to realize anticipated business retention, growth and cost savings, accurately estimate the value of goodwill and intangibles associated with individual acquisitions, effectively integrate the acquired business into the company’s existing operations or implement or remediate controls, procedures and policies at the acquired company;
• changes affecting the success of the company’s reengineering and other cost control initiatives, such as the ability to execute plans during the year with respect to certain of the company’s facilities, which may result in the company not realizing all or a significant portion of the benefits that we intend;
• the actual amount to be spent by the company on investments in the business, including on marketing, promotion, rewards and cardmember services and certain other operating expenses, which will be based in part on management’s assessment of competitive opportunities and the company’s performance and the ability to control and manage operating, infrastructure, advertising, promotion and rewards expenses as business expands or changes, including the changing behavior of cardmembers;
• the effectiveness of the company’s risk management policies and procedures, including credit risk relating to consumer debt, liquidity risk in meeting business requirements and operational risks;
• the company’s lending write-off rates for the remainder of 2011 and into 2012 not remaining below the average historical levels of the last ten years, which will depend in part on changes in the level of the company’s loan balances, delinquency rates of cardmembers, unemployment rates, the volume of bankruptcies and recoveries of previously written-off loans;
• changes affecting the company’s ability to accept or maintain deposits due to market demand or regulatory constraints, such as changes in interest rates and regulatory restrictions on the company’s ability to obtain deposit funding or offer competitive interest rates, which could affect the company’s liquidity position and the company’s ability to fund the company’s business; and
• factors beyond the company’s control such as fire, power loss, disruptions in telecommunications, severe weather conditions, natural disasters, terrorism, “hackers” or fraud, which could affect travel-related spending or disrupt the company’s global network systems and ability to process transactions.

A further description of these uncertainties and other risks can be found in the company’s Annual Report on Form 10-K for the year ended December 31, 2010, the company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2011, and the company’s other filings with the Securities and Exchange Commission.

¹ Income from discontinued operations primarily reflects the resolution of certain prior years’ tax items related to American Express Bank Ltd., which was sold to Standard Chartered PLC during Q1’08.

² Represents income from continuing operations or net income, as applicable, less earnings allocated to participating share awards and other items of $15 million and $13 million for the three months ended June 30, 2011 and 2010, and $30 million and $25 million for the six months ended June 30, 2011 and 2010, respectively.

³ This FX adjusted information, which constitutes non-GAAP financial measures, assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e., assumes the foreign exchange rates used to determine results for the three months ended June 30, 2011 apply to the period(s) against which such results are being compared). The company believes the presentation of information on an F/X adjusted basis is helpful to investors by making it easier to compare the company's performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates.

All information in the following tables is presented on a basis prepared in accordance with U.S. generally accepted accounting principles (GAAP), unless otherwise indicated. Prior period amounts were revised in the first quarter of 2011 to reflect various changes associated with the Company's reclassification of certain contractual lump sum payments to partners, previously recognized in Other, net, expenses, as either contra Discount revenue or Marketing and promotion expense. Additionally, the tables reflect changes to the Company's segment allocation methodology due to reorganization of certain businesses, such as Enterprise Growth, across its reportable operating segments.