INDIANAPOLIS--(BUSINESS WIRE)--Republic Airways Holdings, Inc. (NASDAQ: RJET) today announced that it has named Cliff Van Leuven vice president, Customer Service to oversee its Frontier Airlines branded operations. Jerry Balsano, Republic Airways vice president, Customer Service, will continue to focus on the customer service needs of the Company’s legacy partners: American Airlines, Continental Airlines, Delta, United Airlines and US Airways.
In his new role, Van Leuven reports to Republic Airways Executive Vice President and Chief Operating Officer Wayne Heller. Van Leuven is responsible for customer service staff and functions at the carrier’s hub operations in Denver, Milwaukee and Kansas City and the more than 70 airports that make up the Frontier Airlines network in the U.S., Mexico and Costa Rica.
“This executive realignment will allow us to better focus the efforts of our more than 2,700 Customer Service employees on providing the best care on the ground and in the air for our Frontier guests, while at the same time ensuring the highest levels of customer service on behalf of our legacy partners,” Heller said.
“Cliff’s years of experience leading airport customer service operations will help us as we work to continuously improve the travel experience for our guests at Frontier,” said Heller. “We are confident Cliff’s long and enviable history of exceeding customer expectations while continuously improving the efficiency of his operations will have a significant positive impact at Frontier.”
“The Frontier Customer Service team does such a terrific job delivering on our ‘Whole Different Animal’ service promise every flight, every day,” Cliff said. “I am extremely proud to have the opportunity to lead this outstanding group of airline professionals.”
Van Leuven, an airline industry veteran, joined Frontier Airlines in 2004 as vice president of Customer Service. Prior to that, he held the position of vice president, Customer Service at Midwest Airlines and various leadership roles in 20 years at Northwest Airlines. Prior to this appointment, he served as Managing Director, Airport Customer Service. He earned a bachelor of arts in mass communications from the University of South Florida.
About Republic Airways Holdings, Inc.
Republic Airways
Holdings, based in Indianapolis, Indiana, is an airline holding company
that owns Chautauqua Airlines, Frontier Airlines, Republic Airlines and
Shuttle America. The airlines offer scheduled passenger service on
approximately 1,500 flights daily to 129 cities in 41 states, Canada,
Costa Rica, and Mexico under branded operations at Frontier, and through
fixed-fee airline services agreements with five major U.S. airlines. The
fixed-fee flights are operated under an airline partner brand, such as
AmericanConnection, Continental Express, Delta Connection, United
Express and US Airways Express. The airlines currently employ
approximately 11,000 aviation professionals and operate 275 jet aircraft.