| In millions, except per share items | Dec-31-21 | Dec-31-20 | Dec-31-19 | Dec-31-18 |
| | 10-K | 10-K | 10-K | 10-K |
| Revenues: |
| Digital engagement platform - subscription and other platform | 175.8 | 121.2 | 66.3 | |
| Digital engagement platform - professional services | 27.7 | 33.6 | 14.4 | |
| Other | 16.2 | 10.8 | 5.4 | |
| EMEA | 36.8 | 26.2 | 13.6 | |
| Total revenues | 203.6 | 156.9 | 89.1 | 82.6 |
| Revenue growth [+] | 29.7% | 76.1% | 7.9% | |
| Digital engagement platform - subscription and other platform | 45.0% | 82.9% | | |
| Digital engagement platform - professional services | -17.5% | 133.0% | | |
| Other | 49.8% | 102.2% | | |
| EMEA | 40.4% | 92.0% | | |
| United States | 25.6% | 71.0% | | |
| Cost of goods sold | 47.4 | 33.3 | 27.1 | 24.9 |
| Gross profit | 156.2 | 123.6 | 62.0 | 57.7 |
| Gross margin | 76.7% | 78.8% | 69.5% | 69.8% |
| Selling, general and administrative [+] | 145.0 | 82.5 | 62.4 | 60.3 |
| Sales and marketing | 104.1 | 60.6 | 47.8 | 47.0 |
| General and administrative | 40.9 | 21.8 | 14.6 | 13.3 |
| Research and development | 34.8 | 19.3 | 15.7 | 14.3 |
| Other operating expenses | | | | -0.8 |
| EBITDA [+] | -19.0 | 24.8 | -13.8 | -14.1 |
| EBITDA growth | -176.6% | -280.2% | -2.3% | |
| EBITDA margin | -9.3% | 15.8% | -15.5% | -17.1% |
| Depreciation and amortization | 4.6 | 3.0 | 2.3 | 2.0 |
| EBIT [+] | -23.6 | 21.8 | -16.1 | -16.1 |
| EBIT growth | -208.0% | -235.7% | 0.1% | |
| EBIT margin | -11.6% | 13.9% | -18.1% | -19.5% |
| Interest expense | 0.5 | 0.9 | 1.0 | 1.1 |
| Interest expense | 0.5 | 0.9 | 1.0 | 1.1 |
| Other income (expense), net [+] | -0.5 | 0.1 | 0.0 | -0.3 |
| Other | -0.5 | 0.1 | 0.0 | -0.3 |
| Pre-tax income | -24.5 | 21.1 | -17.2 | -17.4 |
| Income taxes | -0.3 | 0.3 | 0.4 | 0.2 |
| Tax rate | 1.2% | 1.4% | | |
| Net income | -24.8 | 15.1 | -32.3 | -20.6 |
| Net margin | -12.2% | 9.6% | -36.3% | -25.0% |
| |
| Basic EPS [+] | ($0.57) | $1.50 | ($3.68) | ($2.50) |
| Growth | -137.9% | -140.9% | 47.1% | |
| Diluted EPS [+] | ($0.57) | $0.93 | ($3.68) | ($2.50) |
| Growth | -161.2% | -125.3% | 47.1% | |
| |
| |
| Shares outstanding (basic) [+] | 43.6 | 10.0 | 8.8 | 8.2 |
| Growth | 334.9% | 14.0% | 6.6% | |
| Shares outstanding (diluted) [+] | 43.6 | 16.2 | 8.8 | 8.2 |
| Growth | 169.1% | 84.2% | 6.6% | |
| |
| EBIT is a non-GAAP figure that excludes all non-recurring expenses: restructuring costs, asset impairments, IPR&D writeoffs, and other unusual charges. |