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| In millions, except per share items | Jul-31-23 | Apr-30-23 | Jan-31-23 | Oct-31-22 | Jul-31-22 | Apr-30-22 | Jan-31-22 | Oct-31-21 |
| | 8-K | 10-Q | 10-Q | 10-Q | 10-K | 10-Q | 10-Q | 10-Q |
| Revenues: |
| Small Business & Self-Employed | | 5,710.0 | 6,349.0 | 6,964.0 | 6,460.0 | 6,390.0 | 5,913.0 | 5,436.0 |
| Consumer | | 4,152.0 | 4,050.0 | 3,945.0 | 3,915.0 | 4,622.0 | 3,828.0 | 3,564.0 |
| Other | | 4,208.0 | 3,285.0 | 2,407.0 | | 1,861.0 | 1,673.0 | 1,317.0 |
| Total revenues [+] | 14,368.0 | 14,070.0 | 13,684.0 | 13,316.0 | 12,726.0 | 12,873.0 | 11,414.0 | 10,317.0 |
| Products | 353.0 | | | | | | | |
| Services | 2,359.0 | | | | | | | |
| Revenue growth [+] | 12.9% | 9.3% | 19.9% | 29.1% | 32.1% | 44.8% | 47.9% | 31.6% |
| Small Business & Self-Employed | | -10.6% | 7.4% | 28.1% | 23.9% | 111.0% | 79.4% | 70.8% |
| Consumer | | -10.2% | 5.8% | 10.7% | 9.9% | 35.1% | 36.6% | 13.0% |
| Cost of goods sold [+] | 179.0 | 163.0 | 165.0 | 166.0 | 140.0 | 114.0 | 86.0 | 58.0 |
| Cost of product sales | 16.0 | | | | | | | |
| Amortization of intangibles | 163.0 | | | | | | | |
| Gross profit | 14,189.0 | 13,907.0 | 13,519.0 | 13,150.0 | 12,586.0 | 12,759.0 | 11,328.0 | 10,259.0 |
| Gross margin | 98.8% | 98.8% | 98.8% | 98.8% | 98.9% | 99.1% | 99.2% | 99.4% |
| Selling, general and administrative [+] | 5,062.0 | 5,022.0 | 5,179.0 | 5,273.0 | 4,986.0 | 4,964.0 | 4,418.0 | 3,907.0 |
| Sales and marketing | 3,762.0 | 3,729.0 | 3,753.0 | 3,771.0 | 3,526.0 | 3,564.0 | 3,194.0 | 2,832.0 |
| General and administrative | 1,300.0 | 1,293.0 | 1,426.0 | 1,502.0 | 1,460.0 | 1,400.0 | 1,224.0 | 1,075.0 |
| Research and development | 2,539.0 | 2,486.0 | 2,482.0 | 2,442.0 | 2,347.0 | 2,241.0 | 2,105.0 | 1,883.0 |
| Other operating expenses | 2,964.0 | 2,867.0 | 2,708.0 | 2,499.0 | 2,266.0 | 2,157.0 | 1,956.0 | 1,786.0 |
| EBITDA [+] | 4,593.0 | 3,868.0 | 3,501.0 | 3,293.0 | 3,317.0 | 3,699.0 | 3,122.0 | 2,917.0 |
| EBITDA growth | 38.5% | 4.6% | 12.1% | 12.9% | 15.9% | 28.4% | 34.5% | 13.0% |
| EBITDA margin | 32.0% | 27.5% | 25.6% | 24.7% | 26.1% | 28.7% | 27.4% | 28.3% |
| Depreciation | 806.0 | 172.0 | 185.0 | 189.0 | 187.0 | 186.0 | 185.0 | 174.0 |
| EBITA | 3,787.0 | 3,696.0 | 3,316.0 | 3,104.0 | 3,130.0 | 3,513.0 | 2,937.0 | 2,743.0 |
| EBITA margin | 26.4% | 26.3% | 24.2% | 23.3% | 24.6% | 27.3% | 25.7% | 26.6% |
| Amortization of intangibles | 646.0 | 647.0 | 650.0 | 652.0 | 559.0 | 465.0 | 370.0 | 257.0 |
| EBIT [+] | 3,141.0 | 3,049.0 | 2,666.0 | 2,452.0 | 2,571.0 | 3,048.0 | 2,567.0 | 2,486.0 |
| EBIT growth | 22.2% | 0.0% | 3.9% | -1.4% | 2.8% | 18.1% | 23.4% | 4.7% |
| EBIT margin | 21.9% | 21.7% | 19.5% | 18.4% | 20.2% | 23.7% | 22.5% | 24.1% |
| Interest expense | 248.0 | 212.0 | 167.0 | 123.0 | 81.0 | 56.0 | 42.0 | 28.0 |
| Interest expense | 248.0 | 212.0 | 167.0 | 123.0 | 81.0 | 56.0 | 42.0 | 28.0 |
| Other income (expense), net [+] | 96.0 | 58.0 | 35.0 | 7.0 | 52.0 | 52.0 | 67.0 | 126.0 |
| Other | | 58.0 | 35.0 | 7.0 | 52.0 | 52.0 | 67.0 | 126.0 |
| Pre-tax income | 2,989.0 | 2,895.0 | 2,534.0 | 2,336.0 | 2,542.0 | 3,044.0 | 2,592.0 | 2,584.0 |
| Income taxes | 605.0 | 656.0 | 588.0 | 458.0 | 476.0 | 542.0 | 420.0 | 492.0 |
| Tax rate | 20.2% | 22.7% | 23.2% | | 18.7% | 17.8% | | 19.0% |
| Net income | 2,384.0 | 2,239.0 | 1,946.0 | 1,878.0 | 2,066.0 | 2,502.0 | 2,172.0 | 2,092.0 |
| Net margin | 16.6% | 15.9% | 14.2% | 14.1% | 16.2% | 19.4% | 19.0% | 20.3% |
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| Basic EPS [+] | $8.51 | $7.98 | $6.93 | $6.67 | $7.39 | $9.03 | $7.91 | $7.71 |
| Growth | 15.1% | -11.7% | -12.4% | -13.4% | -3.6% | 13.3% | 19.3% | 2.4% |
| Diluted EPS [+] | $8.46 | $7.90 | $6.85 | $6.58 | $7.29 | $8.91 | $7.81 | $7.61 |
| Growth | 16.1% | -11.3% | -12.2% | -13.5% | -4.0% | 12.9% | 19.1% | 2.3% |
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| Dividends per share [+] | | $3.02 | $2.92 | $2.82 | $2.72 | $2.63 | $2.54 | $2.45 |
| Growth | -14.0% | 14.8% | 15.0% | 15.1% | 15.3% | 14.3% | 13.4% | 12.4% |
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| Shares outstanding (basic) [+] | 280.3 | 280.8 | 281.0 | 281.5 | 279.5 | 277.0 | 274.8 | 271.5 |
| Growth | 0.3% | 1.4% | 2.3% | 3.7% | 3.9% | 3.8% | 4.2% | 3.8% |
| Shares outstanding (diluted) [+] | 281.8 | 283.3 | 284.0 | 285.3 | 283.5 | 280.8 | 278.3 | 274.8 |
| Growth | -0.6% | 0.9% | 2.1% | 3.8% | 4.3% | 4.2% | 4.4% | 4.0% |
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| EBIT is a non-GAAP figure that excludes all non-recurring expenses: restructuring costs, asset impairments, IPR&D writeoffs, and other unusual charges. |
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